Official Data Protection

Privacy Policy 918kiss – Your Personal Data & Privacy Protection

At 918kiss, your privacy is more than a legal obligation — it is our priority. This document clearly explains how we collect, use, protect, and respect the personal information of every member in Malaysia.

Updated: January 2026
256-bit SSL Protected
Language: Malay (Malaysia)
Our Privacy Commitment
  • Data not sold to third parties
  • 256-bit SSL encryption on all transactions
  • Right to access, rectify and delete data
  • Malaysia Personal Data Protection Act 2010 Compliance
  • Data stored on secure servers

We Respect Your Privacy: 918kiss operates in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. By using our platform, you consent to the privacy practices described in this document.

1Introduction

Welcome to the 918kiss Privacy Policy. This document explains in detail how 918kiss.cx — Malaysia's leading online gaming platform — collects, processes, stores, and protects your personal information as a registered member or visitor to our website.

We understand that your trust is our most valuable asset. That is why we never take lightly our responsibility to ensure every piece of personal information you share with us is kept secure and used only for legitimate, transparent purposes.

This Privacy Policy applies to all services provided by 918kiss, including the official website at 918kiss.cx, mobile app, slot games, fish shooting games, bingo, and all communication channels and customer support services operating under the 918kiss brand.

This Privacy Policy is written in Malay as the official language for the Malaysian market. In the event of any inconsistency with a translated version in another language, the Malay version shall prevail.

2Data We Collect

To deliver a seamless, secure, and responsible service, 918kiss collects several categories of personal information from our members. The following are the types of data we collect:

2.1 Registration Information

Full Name
As shown on MyKad/Passport
Mobile Phone Number
For OTP verification
Date of Birth
Age 18+ verification
Bank Account Information
Deposits & Withdrawals
Email Address
Notifications & account recovery
e-Wallet Information
TnG, GrabPay, Boost

2.2 Platform Usage Information

When you use the 918kiss platform, we automatically record certain technical data that helps us improve your gaming experience:

  • IP address and general geographic location (city/state level)
  • Device type, phone model and operating system in use
  • Installed version of the 918kiss app
  • Login records, session timestamps, and gameplay activity
  • Transaction history — deposits, withdrawals, and bonus usage
  • Customer support interaction data (live chat, Telegram, WhatsApp)

2.3 KYC Verification Documents

For legal compliance and account security purposes, 918kiss may request identity verification documents such as a copy of your MyKad, Malaysian passport, or other relevant documents. These documents are used solely for identity verification and stored in a fully protected environment.

918kiss never requests your account password through any channel — including live chat, Telegram, WhatsApp, or email. Never share your password with anyone.

3How We Use Your Data

Every piece of data we collect is used responsibly and only for legitimate purposes. The following are the primary purposes for which your data is used on the 918kiss platform:

  • Identity and membership verification: Ensuring every member is a real individual aged 18 and above who meets the platform's eligibility requirements.
  • Financial transaction processing: Facilitating deposits, withdrawal of wins and bonus management accurately and securely.
  • Customer support provision: Accurately identifying members during support sessions to resolve issues more efficiently.
  • Account security and fraud prevention: Detecting suspicious activity, unauthorised login attempts and potential platform misuse.
  • Legal compliance: Meeting reporting and record-keeping requirements under applicable Malaysian legislation.
  • Platform enhancements: Analysing usage patterns in aggregate (without identifying individuals) to improve the user experience.
  • Promotional communications: Sending bonus information, promotions and platform updates to members who have consented to receive such communications.

Your Consent: By registering an account with 918kiss, you consent to our use of your data for the purposes stated above. You may withdraw consent for promotional communications at any time via your account settings or by contacting our support team.

4Data Sharing & Disclosure

918kiss does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. However, in certain limited situations, we may share your data with the following parties:

4.1 Trusted Service Providers

We work with trusted third-party service providers who help us operate the platform, including payment gateway providers, identity verification services (eKYC), and cloud server infrastructure. All such providers are required to comply with strict data security standards and are prohibited from using your data for any other purpose.

4.2 Legal Requirements

918kiss will disclose your personal information to the relevant authorities when required to do so by law, court order, or directive from Malaysian enforcement agencies. This includes investigations related to money laundering, financial fraud, or cybercrime.

4.3 Business Transfer

In the event that 918kiss is involved in any form of merger, acquisition, or asset sale, user information may be transferred as part of the business assets. Members will be notified in advance should such changes occur.

All third parties we engage are required to sign a data confidentiality agreement (NDA) and comply with data protection standards at least equivalent to our own.

5Data Security

The security of your personal information is 918kiss's absolute top priority. We implement multiple layers of technical and organisational measures to ensure your data is always protected against unauthorised access, breaches, or misuse.

  • 256-bit SSL encryption: All communications between your device and 918kiss servers are protected by industry-grade Transport Layer Security (TLS) encryption.
  • Sensitive data encryption: Financial information and KYC documents are encrypted at rest using AES-256 algorithms.
  • Network segmentation: User databases are isolated from public infrastructure using multi-layered firewalls.
  • 24/7 Monitoring: Our automated threat detection system continuously monitors for suspicious activity and sends instant alerts to our security team.
  • Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication for an added layer of account security.
  • Regular security audits: Our platform undergoes periodic independent security audits conducted by certified cybersecurity firms.

Member Funds Protected: Member deposit funds are held in accounts completely separate from the company's operating funds. This ensures your winnings and balance can be withdrawn at any time without restrictions.

6Cookies & Tracking Technologies

The 918kiss.cx website uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform runs smoothly.

6.1 Types of Cookies Used

  • Essential Cookies: Required for core website functions such as login session authentication and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting anonymous statistical data on how users interact with the website to help us improve the platform.
  • Functional Cookies: Remembering your preferences such as language and display settings to provide a more personalised experience.
  • Analytics Cookies: Used to understand overall traffic patterns and site usage for continuous improvement purposes.

6.2 Managing Cookies

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect certain features on the 918kiss platform. Please refer to your browser's user guide for more information on managing cookies.

918kiss does not use cookies to track your activity on other websites or to serve you third-party advertisements outside our platform.

7Your Rights as a User

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and our privacy policy, you have the following rights regarding the personal information we hold about you:

Your Rights Description How to Exercise Your Rights
Right of Access Request a copy of all personal information we hold about you Contact 24/7 customer support
Right to Rectification Request correction of any inaccurate or outdated information Via account settings or live chat
Right to Erasure Request the deletion of your personal data (subject to legal requirements) Email us at [email protected]
Right to Object Object to the processing of your data for direct marketing purposes Unsubscribe via account settings
Right to Portability Receive your data in a standard machine-readable format Written request to our support team
Right to Restrict Request restriction of data processing under certain circumstances Contact our customer support team

Processing Time: All privacy rights requests will be processed within 14 business days from the date the request is received. Complex requests or those requiring further review may take up to 30 business days.

8Data Retention Period

918kiss retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

  • Active account data: Stored for the duration of your active membership on the 918kiss platform.
  • Financial transaction records: Stored for a minimum of 7 years in accordance with tax and anti-money laundering legal requirements in Malaysia.
  • KYC Documents: Stored for 5 years from the date of dispatch or account termination date, whichever is later.
  • Support communication logs: Stored for 2 years from the date of last interaction.
  • Cookie and analytics data: Stored for a maximum of 13 months from the date of collection.

Once the designated retention period has elapsed, your data will be securely deleted or anonymised using approved data deletion procedures.

9Children's Privacy

The 918kiss platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from minors. Registration by children or teenagers is strictly prohibited and constitutes a violation of our terms of use.

If you are a parent or guardian who believes your child has registered an account on 918kiss without authorisation, please contact our support team immediately. We will investigate the matter and take appropriate action, including account termination and deletion of all associated data.

Child Protection: 918kiss enforces a strict age verification system during registration. Any account suspected of belonging to a minor will be suspended immediately pending investigation.

10Privacy Policy Amendments

918kiss reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or platform improvements. The "Updated" date at the top of this document will always reflect the latest version in effect.

For material amendments — that is, changes that significantly affect how we process your data — we will notify you via:

  • A clear notice on the 918kiss.cx website homepage
  • In-app notifications on the 918kiss mobile app
  • Notification via registered phone number or email (for critical amendments)

Continued use of the 918kiss platform after any policy amendment is published constitutes your acceptance of the revised terms. If you do not agree with the changes, you may close your account by contacting our support team.

11Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, do not hesitate to reach us through the following channels:

  • Live Chat: Available 24/7 directly on the 918kiss.cx website — the fastest way to get an immediate response
  • Telegram: @918kissSupport — support available in Malay and English
  • WhatsApp: The support number listed in the Contact Us section of the platform
  • Privacy Email: [email protected] — for written inquiries regarding privacy rights and data requests

Our Data Protection Team is available to assist you in both Bahasa Melayu and English. Response time for privacy-related enquiries submitted via email is within 2 business days.

Why Is Your Data Safe with 918kiss?

We invest heavily in security infrastructure and team training to ensure your privacy is always protected.

256-bit SSL Encryption

Every bit of data travelling between your device and our servers is protected by military-grade encryption. No one can intercept or read your information in transit.

Secure KYC Verification

Our identity verification process uses a secure eKYC system that meets international standards. Your documents are encrypted and stored in a fully isolated environment.

Data Not Sold

Your personal information is never sold, rented or traded to advertisers or third parties for commercial purposes. Your data belongs to you — we are only its custodian.

24/7 Monitoring

Our automated threat detection system monitors all platform activity around the clock. Any unauthorised access attempt is blocked immediately and our security team is alerted.

Malaysia PDPA Compliance

918kiss operates in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We conduct regular compliance reviews to ensure our practices remain aligned with current legislation.

User Rights Respected

You have full control over your data — access, edit, delete, or request data portability at any time. Our team will process all requests within 14 business days.

Privacy FAQs

Answers to the most frequently asked questions by 918kiss members regarding data protection and privacy.

Absolutely not. 918kiss never sells, rents, or trades your personal information to any third party for marketing or commercial purposes. Your information is only shared in limited situations, such as legal requirements or with service providers who assist us in operating the platform — and they are required to comply with strict data security standards.

You may request data deletion by contacting the 918kiss support team via 24/7 live chat or by emailing [email protected]. Please include your username and registered phone number to facilitate identity verification. Note that certain data may need to be retained to fulfil legal obligations, such as financial transaction records.

When your account is closed, personal data no longer required for legal purposes will be deleted within 90 days. Financial transaction records will be retained for 7 years in accordance with Malaysian legal requirements. KYC documents are kept for 5 years from the account termination date. Once the mandatory retention period expires, all your data will be permanently and securely deleted.

918kiss only sends promotional communications — such as bonus updates, special promotions, and platform news — to members who have opted in during registration. You may unsubscribe at any time via your account settings or by contacting our support team. We do not use your information for third-party advertising.

You have the right to request a copy of all personal information we hold about you — this is known as a "Subject Data Access Request." Submit your request to [email protected], stating your username and registered phone number. We will process your request and provide a full report within 14 business days.
Malaysia's Trusted Platform

Join 918kiss — The Platform That Respects Your Privacy

Create a free account today and enjoy a safe, fair, and responsible gaming experience. Your data is protected, your wins are guaranteed, and our support is available 24/7.

256-bit SSL
PDPA Compliant
Data Not Sold
24/7 Support
Bahasa Melayu